Shipping policy

1. Order Processing Time

Standard In-Stock Items: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

Made-to-Order / Custom Items: Handcrafted or custom ceramic pieces require additional time for crafting, glazing, and firing. Processing times for custom items typically range from 1 to 3 weeks. You will receive an estimated fulfillment timeline upon placing a custom order.

Order Tracking: Once your order has been packed and dispatched, you will receive a shipping confirmation email containing a tracking number so you can monitor your package’s journey in real time.

2. Packaging & Handling

Ceramics are inherently fragile, and we take package security very seriously.

Every item is individually wrapped in heavy-duty eco-friendly bubble wrap, cushioned with shock-absorbing fill, and packed into reinforced double-wall corrugated boxes.

Boxes are clearly labeled with "FRAGILE - HANDLE WITH CARE" tags to ensure gentle handling throughout transit.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Domestic Shipping (Standard): 3 – 5 business days.

Express Shipping: 1 – 2 business days.

International Shipping: 7 – 14 business days (depending on custom clearance procedures in the destination country).

Note: Free shipping promotions, if applicable, will automatically apply at checkout when order thresholds are met.

4. International Shipping

We ship worldwide to bring Auror Ceramics to homes across the globe.

Customs Duties & Import Taxes: Please note that international orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the customer.

Customs Delays: Auror Ceramics is not responsible for delays caused by international customs processing or local postal services.

5. Damaged or Broken Items Upon Arrival

We do our absolute best to ensure safe delivery, but in the rare event that your ceramic item arrives damaged during transit, we’ve got you covered:

Notify Us Promptly: Please contact us within 48 hours of package delivery at HosieNohr08092@hotmail.com.

Provide Proof: Include your Order Number along with clear photos/videos showing:

The damaged item(s).

The outer shipping box and original packaging materials.

The shipping label on the box.

Resolution: Upon review, we will immediately send a free replacement or issue a full refund/store credit according to your preference.

6. Incorrect Address & Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed status at local customs, the customer will be responsible for the original shipping fees as well as any re-shipping costs.

7. Contact Us

If you have any questions or special requests regarding shipping, delivery status, or bulk orders, please contact our support team:

Email: HosieNohr08092@hotmail.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)